THIS IS SERVICE DESIGN THINKING.

Say goodbye to our old #TiSDT website..

Sat, 25 Jun 2011 12:35:00 +0200

Say goodbye to our old #TiSDT website. We’re already finalising our new one which will be online in a few days! Tweet us your expectations! :)

European Design Awards 2011 (#edawards) On 14 May 2011 we...

Tue, 17 May 2011 22:18:00 +0200

All winners of European Design Awards

We receive Gold for Book Layout

Jakob's acceptance speech

We get the Best of Show EDA 2011 award

The photo we tweeted later that night

European Design Awards 2011 (#edawards)

On 14 May 2011 we received the Gold award for “Book Layout” and surprisingly also the “Best of Show” award during the awards ceremony in the Dance theater in Vilnius, Lithuania.

Jakob and I travelled to Vilnius in the early morning on Saturday, May 14. We met at the airport in Vienna where I just made it on time to board the plane to Lithuania. We stayed at the very nice and reasonable hotel “Congress” and spent the afternoon in the city since we missed the last chance to participate in one of the organised design walks. But it was sunny and we enjoyed our beer in the beatiful and relaxed old part of Vilnius in expectation of the event later that day. We took a taxi to the venue at 7pm just to be sure to be there on time when the awards start at 7:30pm. Unfortunately our driver misunderstood the street (although it was written on a paper) and dropped us somewhere pointing to an old house with the same number 11 as indicated on our paper. Although we were wondering about the house and environment we got out of the car and searched for the theater where the awards were supposed tot ake part. Nothing there. Wrong address. 10 minutes to go. F*%k. :) Fortunately the people were really nice and helped us to organise another taxi to the right place when they saw that we desperately tried to stop one of the passing taxis (which doesn’t work like this in Lithuania). Finally we got to the venue - a bit late, but just on time for the ceremony. It started immediately with out category “Book Layout” and it was great to receive the prize as our smiles on the photos show. It was nice to see all the other great works from various categories from print to online and videos. At the very end, three special prizes were announced starting with the Jury Award for subsoda from the Netherlands for their work “Altijd Wat Wijzer”. Jakob whispered me that for the blink of an eye he thought we might even get the latter. We were laughing about it and said that this would have been too much as we already received a gold award. Then Demetrios Fakinos, Managing Director European Design Awards, and ceremony host Ugne Skonsmanaite called the winners for Best of Show: Jakob Schn… WOOOOHOOOOOOOO! - we were screaming like little girls during a boygroup concert and probably nobody heared the rest of what they said. :) Later, “Les Graphiquants” from France received the title of European Design Agency of the Year 2011. After the group photo we all went to a club in town and ahd a long party with many great people. It was a great event and we met many interesting people! Later that night back in the hotel, we had to tweet a photo of the “European Design Stars”, as the trophies are nicknamed. Thanks a lot for all your congratulations! Hopefully this is another small step to promote the approach of service design across other design disciplines and through various forthcoming publication further to the public.

Photos by Lukas Balandis (more photos) & Marc Stickdorn. More infos on the European Design Awards website.

Share your #TiSDT experiences, photos and videos on our facebook...

Sun, 27 Mar 2011 16:05:02 +0200

Share your #TiSDT experiences, photos and videos on our facebook page: http://www.facebook.com/pages/This-is-Service-Design-Thinking/205466809481126

We’re looking forward to your stories!

#servicedesign in 90 seconds: The #TiSDT trailer video. Watch...

Thu, 03 Mar 2011 19:01:14 +0100

#servicedesign in 90 seconds: The #TiSDT trailer video.

Watch it on..

youtube: http://www.youtube.com/watch?v=JywQiJO4TRo

Vimeo: http://vimeo.com/20527888

Concept & Motion Design: Nick Lievendag (EXPLAINimate.it / FrameFridge.com)

Sound Design: Jasper Geluk (Tone Boutique)

Voice Over: David Dodd

Client: BIS Publishers (BISPublishers.nl)

More info about the Book at ThisIsServiceDesignThinking.com

Thanks to Pedro Custódio, the Customer Journey Canvas is now...

Thu, 17 Feb 2011 23:15:54 +0100

Thanks to Pedro Custódio, the Customer Journey Canvas is now also available in portugese. Find it here and enjoy. It’s again published under cc license, so spread the file as you like it.

We’d still love to see some cases with the Cancas in use. Anyone?

Looking forward to the #TiSDT book trailer...

Sat, 22 Jan 2011 12:30:21 +0100

Looking forward to the #TiSDT book trailer by nicklovelyday:

I’ve been asked to Concept & Design a Book Trailer for This is Service Design Thinking! Can’t wait to start working on it! I just found out that the authors are on Tumblr, too: Follow TISDT if you’re interested!

First #servicedesign course uses #TiSDT as a textbook! Today...

Mon, 17 Jan 2011 21:20:00 +0100

First #servicedesign course uses #TiSDT as a textbook!

Today (Monday, 17 January 2011), I gave a lecture as part of the product design BA course at the HfG Schwäbisch Gmünd in Germany (I am giving this course together with minds & makers, Work-Play-Experience and Jakob Schneider). For the first time, I was able to use our brand new book as a textbook during the lecture. The day started with a great surprise for the students: Volkswagen supports this course and each student received a book for free!

What a great feeling to finally actually work with #TiSDT! :)

Marc

Errata - Shi* happens..

Tue, 11 Jan 2011 12:04:00 +0100

Here is a list of typos and mistakes we found so far in the book. Please help us to continously develop this list, so we can correct them for the next print run. After all, it’s still about iterations and co-creation.. ;)

Page 31 - Quote from Stefan Moritz: There is a lower case “w” in front of the last sentence and a full stop missing.

Page 125 - Caption: It says “Suiggle” instead of “Squiggle”.

Page 267 - Navigation: The navigation on the top right should be like the following pages.

Page 279 - Navigation: The navigation on the top right should be like the previous pages.

Page 380 - Imprint: The email address marcstickdorn@googlemail.com belongs to someone else! Someone we don’t know and someone who doesn’t react on our mails. So, please do not send enourmous amounts of money via paypal to this address unless you want to play a large bet on karma. ;) It should be marc@tisdt.com. And yes, an email is good enough..

Many thanks for your understanding!

Jakob & Marc

Free Download: All icons from #tisdt are available as vector...

Thu, 23 Dec 2010 01:38:47 +0100

Free Download: All icons from #tisdt are available as vector files. Feel free to use them for your own projects, for explaining service design thinking or for just playing around.

Click here for the Adobe Illustrator (CS3) version — 1,3 MB
Click here for the SVG version — 500 KB
Click here for the PDF version — 150 KB

The files are CC licensed, so we hope to see some of them around sometime … Enjoy!

Merry Christmas, once again.

Christmas present: A preview of #TiSDT is available right now....

Thu, 23 Dec 2010 00:02:54 +0100

Christmas present: A preview of #TiSDT is available right now. We are happy to present the first 27 pages of the book on issuu.com

As usual, comments are very welcome! If you like what you see, make sure to order our copy on amazon or directly from BIS Publishers.

Merry Christmas to everyone, enjoy the holidays!

Here are a few impressions from Marc’s guest lecture and...

Fri, 17 Dec 2010 12:47:24 +0100

Here are a few impressions from Marc’s guest lecture and #TiSDT preview at Parsons The New School for Design in NYC, 10 Nov 2010. You can find more here (courtesy of @samuelleedotco).

Order #TiSDT here: http://order.thisisservicedesignthinking.com

Thu, 16 Dec 2010 18:09:18 +0100

According to our latest info from our publisher BIS Publishers, the first print run of #TiSDT is finally about to arrive at the harbour of Amsterdam. They will start shipping the book from December 22 on. The fastest way is to order it here: http://order.thisisservicedesignthinking.com.

Thanks to Beatriz Belmonte (@beafunky) from Funky Projects, the...

Fri, 26 Nov 2010 00:17:00 +0100

Thanks to Beatriz Belmonte (@beafunky) from Funky Projects, the Customer Journey Canvas is also available in Spanish. Have a look: http://bit.ly/bPAQKZ More translations to follow …

A pile of #TiSDT books arrived in Linköping/Sweden for the...

Tue, 23 Nov 2010 11:01:00 +0100

A pile of #TiSDT books arrived in Linköping/Sweden for the official book release during the ServDes conference on December 1st. This is the very first chance to get the book, since all others are still somewhere on the ocean on their way to Amsterdam. Official sale start is December 16th, but you can still pre-order the book on the homepage of BIS Publishers to be sure that it will be shipped to you as soon as the books arrive!

Besides us, many of the 23 TiSDT authors will be present at the book release party during the ServDes.2010 reception at Ljusgården. All of us are all looking forward to hold the result of this project in our hands and eagerly awaiting feedback from you!

See you in Linköping for a promising conference and a great party!

Jakob & Marc

Lauren Currie (Snook/UK) represents #TiSDT at the ICCIE in Beijing on Nov 19

Mon, 15 Nov 2010 17:22:23 +0100

Lauren Currie (Snook/UK) represents #TiSDT at the ICCIE in Beijing on Nov 19:

Our publisher Rudolf van Wezel from BIS publishers in Amsterdam invited us to join him on a trip to Beijing/China for the ICCIE conference. Lauren Currie from Snook (UK) takes this opportunity and will talk about service design, the effect creative collaboration can have on cities, social innovation and of course about our collaborative book project “This is Service Design Thinking”. Together with her collegue Sarah Drummond, they contributed the case study of Mypolice to #TiSDT. Just a few weeks ago, they gained enormous kudos for both the project and their great presentation as the closing keynote of the Service Design Network Conference 2010 in Berlin.

Have a good trip, Lauren, and spread the word of service design thinking! We are sure, you’ll snook China! ;) Follow Lauren on twitter and her blog for more information and updates..

“THIS IS ALSO SERVICE DESIGN THINKING.” Marc talks...

Wed, 10 Nov 2010 17:50:17 +0100

“THIS IS ALSO SERVICE DESIGN THINKING.” Marc talks tonight about #servicedesign, #TiSDT, the customer journey canvas and some other new tools at Parsons The New School for Design in Manhatten/New York. Drop by if you are around and say Hi!

Pre-order #TiSDT: http://order.thisisservicedesignthinking.com

Fri, 15 Oct 2010 09:07:00 +0200

Yes, we’re printing! Pre-order #TiSDT: order.thisisservicedesignthinking.com

-please don’t forget to include the code from our “service, please” doorhanger to get the discount-

Our final set of authors include (besides more than 50 online contributors): Kate Andrews (UK), Beatriz Belmonte (E), Ralf Beuker (GER), Fergus Bisset (UK), Kate Blackmon (UK), Johan Blomkvist (SE), Simon Clatworthy (NO), Lauren Currie (UK), Sarah Drummond (UK), Jamin Hegeman (USA), Stefan Holmlid (SE), Luke Kelly (NL), Lucy Kimbell (UK), Satu Miettinen (FI), Asier Pérez (E), Bas Raijmakers (NL), Jakob Schneider (GER), Fabian Segelström (SE), Marc Stickdorn (A), Renato Troncon (IT), Geke van Dijk (NL), Arne van Oosterom (NL), Erik Widmark (S)

-in alphabetical order-

Today we’d like to introduce The Customer Journey Canvas, which...

Sat, 09 Oct 2010 17:52:00 +0200

Today we’d like to introduce The Customer Journey Canvas, which will also be part of the book.

The #CuJoCa has been developed to support you when designing services. You can use it not only to give yourself a quick overview of certain service processes, but also with providers for a self-portrayal and with customers and other stakeholders to explore and evaluate services.

The Customer Journey Canvas is available under cc license. Try it, adapt or modify it, and tell us what you think.

GET IT HERE

Hat-tip to Alexander Osterwalder from »Business Model Generation«.

We are happy to announce the #TiSDT release party at the ServDes...

Wed, 06 Oct 2010 16:50:55 +0200

We are happy to announce the #TiSDT release party at the ServDes conference in Linköping/Sweden on December 1st!

The book release of This is Service Design Thinking will be held on the first evening of this three-day conference. The books will be air-shipped to Linköping straight from our printer, and the book release evening will be the first chance to get your hands on the book. And as it should be, you probably won’t get a better deal on the book anywhere else!

Take a look at the ServDes blog for more information: http://www.servdes.org/book-release-at-servdes-this-is-service-design-thinking

The #TiSDT Game

Fri, 24 Sep 2010 11:58:00 +0200

No more votes, please! - We have our winner.. Congratulations, @duduloureiro!

Here’s what all this was about:

The #TiSDT Game: Want to win one of the first copies of the book? Just guess how many pages the book contains and tweet your estimation (don’t forget to add the hashtags #TiSDT and #servicedesign to your tweet)! And here are the rules: The last printed page number counts. If there are two correct estimations, first comes - first serves! Deadline for your guesstimates is Friday, Oct 8! Please help spreading the word!

Good luck!

Jakob & Marc

…and here’s the final list:

·         jqrobertson       73
·         paolapierri         117
·         cmktweets        120
·         ruggeromotta   122
·         hodgeheggs      149
·         learn_logic         152
·         Marcus (LinkedIn)         165
·         andreea_hirica 167
·         jbasil_design     175
·         ibarrondo           176
·         sventh 177
·         OlafThiele          185
·         Benjamin (LinkedIn)     191
·         manuelpueyo   202
·         Ana Carolina (LinkedIn)              204
·         benjaminre       205
·         rachelmsowell 207
·         Niekdb 208
·         JaapFrolich         212
·         olebrussels        214
·         susagroup          217
·         Kai (LinkedIn)   225
·         kellymaynash   227
·         dezignplant       232
·         morch 234
·         DamagedGoods              243
·         graziella_lp        248
·         m_sarmento     252
·         arandag               254
·         suijkerwerk       257
·         swinefever        258
·         Johanna (DTN) 259
·         patrixi   261
·         Gustaf (LinkedIn)           263
·         SuzeIngram       263
·         mareniturburu 271
·         eloisapaola        272
·         burkejames       272
·         feeschmidts      273
·         benfreu              275
·         Ooitbedacht      287
·         WetterEdman 287
·         Marcin (LinkedIn)           287
·         curiousabout_ch             292
·         usabilitymedic 304
·         MathiasNordvall             310
·         kirsty_joan        314
·         BThapar              322
·         cjarnold               328
·         rava_is_sharing               338
·         wade (LinkedIn)              346
·         hendriksrb         351
·         ivovaladares      360
·         ElsbethBoes      365
·         duduloureiro    372
·         DesignThinkers                381
·         fabibettega       427