June 2011
1 post
Say goodbye to our old #TiSDT website..
Say goodbye to our old #TiSDT website. We’re already finalising our new one which will be online in a few days! Tweet us your expectations! :)
May 2011
1 post
March 2011
2 posts
February 2011
1 post
January 2011
3 posts
Errata - Shi* happens..
Here is a list of typos and mistakes we found so far in the book. Please help us to continously develop this list, so we can correct them for the next print run. After all, it’s still about iterations and co-creation.. ;)
Page 31 - Quote from Stefan Moritz: There is a lower case “w” in front of the last sentence and a full stop missing.
Page 125 - Caption: It says...
December 2010
4 posts
Order #TiSDT here:...
According to our latest info from our publisher BIS Publishers, the first print run of #TiSDT is finally about to arrive at the harbour of Amsterdam. They will start shipping the book from December 22 on. The fastest way is to order it here: http://order.thisisservicedesignthinking.com.
November 2010
4 posts
Lauren Currie (Snook/UK) represents #TiSDT at the... →
Our publisher Rudolf van Wezel from BIS publishers in Amsterdam invited us to join him on a trip to Beijing/China for the ICCIE conference. Lauren Currie from Snook (UK) takes this opportunity and will talk about service design, the effect creative collaboration can have on cities, social innovation and of course about our collaborative book project “This is Service Design Thinking”....
October 2010
3 posts
2 tags
Pre-order #TiSDT:...
Yes, we’re printing! Pre-order #TiSDT: order.thisisservicedesignthinking.com
-please don’t forget to include the code from our “service, please” doorhanger to get the discount-
Our final set of authors include (besides more than 50 online contributors): Kate Andrews (UK), Beatriz Belmonte (E), Ralf Beuker (GER), Fergus Bisset (UK), Kate Blackmon (UK), Johan Blomkvist (SE), Simon Clatworthy (NO),...
4 tags
September 2010
3 posts
The #TiSDT Game
No more votes, please! - We have our winner.. Congratulations, @duduloureiro!
Here’s what all this was about:
The #TiSDT Game: Want to win one of the first copies of the book? Just guess how many pages the book contains and tweet your estimation (don’t forget to add the hashtags #TiSDT and #servicedesign to your tweet)! And here are the rules: The last printed page number counts. If there...
There it is! Yesterday, we received the edited and proofread manuscript back from our publisher! Now Jakob coordinates the finalisation of the layout, followed by one last round of proofreading and then we cannot do anything more but eagerly wait for the first printed version..
Anonymous asked: Is there a waiting list for the book?
August 2010
3 posts
Last iteration: We need photos & illustrations for...
Do you have any nice photos or illustrations to exemplify the use of service design tools? Of course you will be mentioned along with your material (Please be sure to have the full rigths to publish everything you send us..). Here is the complete list of tools, which will be presented in the book:
Stakeholder Maps
Service Safaris
Shadowing
Customer Journey Maps
Contextual Interviews
The 5...
Many thanks to all contributors!
Please check, if you are on this list (and send us a mail if your name is missing or spelled wrong!):
Adam Lawrence / Ahmet Emre Acar / Aidan Kenny / Aleinad / Alexis Goncalves / Anonymous / Arandag / Balulu / Bas Raijmakers / Ben Freundorfer / Damian Kernahan / Daniel Christadoss / Darby / David Güiza Caicedo / D-LABS GmbH / Dolly Parikh / Eric Roscam Abbing / Fabian Segelström / Fergus Bisset /...
July 2010
3 posts
June 2010
7 posts
Last iteration of methods & tools for #TiSDT -... →
http://tisdt.uservoice.com
Vote which methods & tools should be in the book! Add your idea if you miss a certain method or tool, comment if you find mistakes, upload photos to visualise how methods and tools work in practise! Our editorial team gives you feedback which contributions are accepted and which ones are already done! Thanks to the support of Richard White (CEO of uservoice) we...
Twitter Research: Do we need a common definition...
a) Do we need to agree on a common definition for #servicedesign?
or
b) Is #servicedesign rather a new mindset beyond a definition?
What do you think? If you cannot answer a) or b), please add your c) or rephrase the question!
An awkward title!?
WHAT WE’VE BEEN ASKED
»Why do you choose this awfully long title? Each of the topics of Service Design and Design Thinking is complicated enough. Why confusing the audience like that?«
WHAT WE THINK
The community around Service Design ist still struggling with exact formulations. Some want to find a completely new name for the things they are doing, some consider themselves as Service Designers, some as Design Thinkers.
However, they share the same mindset and by this little irritation we want to emphasise the need to think about an easier and clearer term for this wide field.
May 2010
4 posts
A tentative twitter list of all our co-authors … →
See who’s contributing to the book on this twitter list.
twitter hashtag #TiSDT
We appreciate your support. Please use #TiSDT if you’d like to mention this project on twitter …
Early draft of »Five basic principles of Service... →
This is a very early draft of the introductory chapter »5 basic principles of Service Design Thinking« by Marc Stickdorn. We used Panoremo to gather feedback for it. You may see the results of this powerful tool here.
Although this part of the co-creation process is finished, you’re still invited to add some of your thoughts!
